e2awards - Frequently Asked Questions

 1. What is e2awards? e2awards provides ANY business website owner or individual, the opportunity to nominate their website, easily allowing customers to vote for your company online! Your customers simply complete a small online questionnaire; you will then receive a FREE monthly Customer Service Rank, giving you the potential to get a certified award. If you are a business which believes customer service is paramount, and want to differentiate your business from its competitors, then e2awards has the answer.
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 2. How do I nominate my website to get my FREE Customer Service Rank? Simply click the ‘free trial’ button, i.e: ‘nominate and get it FREE now’ link on our home page. It’s simple and it’s free, then you just need to ask your customers to go online and vote you!
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 3. How long does it take to nominate a website? Just a few minutes! Simply click on the ‘free trial’ button, ie: ‘nominate and get it FREE now’ link on our home page and register with e2awards. Create your login details, nominate your website/company and away you go!
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 4. I see I can nominate a Website, Department, Team or Individual for a Free Customer Service Rank but what is the Difference? The main difference is the categories you prefer. You can nominate your website as a whole (all the recognition the website gets) or, you can as well nominate a Department, team or an Individual in your business. There is no limit to the number of categories that you can select. All the categories will be individually voted for by your customers and an individual Customer Service Rank will be generated for each.
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 5. Why am I asked to enter a currency when adding a voting category for a Free Customer Service Rank? This option is there in case you want to take the option of a 1 Year Customer Service Rank and therefore we would need to know your chosen currency.
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 6. How long does the FREE trial last for? The free trial lasts for a month, your votes are collected and you are sent your FREE Customer Service Rank via email.
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 7. I have several websites, can I add more than one? Yes, there is an option when you opt for the free trial or sign up, to add more businesses or domain names (websites). Then you can add voting categories to these different websites.
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 8. What is a Customer Service Rank? The Customer Service Rank is derived from votes placed by your clients by completing an online questionnaire which is then converted into a score. The better the score the better the Rank and the better chance you have of winning a Bronze, Silver or Gold award for your webpage.
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 9. When I nominate a category for a Free Customer Service Rank, why does it ask me to Sign Up? You do not have to sign up, you can choose the FREE Customer Service Rank with unlimited voting categories. The FREE Customer Service Rank is for the first month only. If you were to Sign Up for a year, you’ll receive 12 Customer Service Ranks with more chances of winning awards.
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 10. How can I get a Customer Service Ranking? As soon as your customers begin their voting, we will then email you your Customer Service Rank percentage each month!
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 11. How many votes do I need to get a Ranking? Just nominate your website for FREE, as soon as a customer votes for you, your Customer Service Rank will be calculated and emailed to you each month. You are able to receive this Rank, even on the basis of one voter.
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 12. Do I have a public page where anyone can see I’m nominated? Yes, you do have your very own public nomination page on e2awards for verifying and certifying any award that you download. However, you do not need to display your Customer Service Rank on the public page if you do not download your awards. Therefore, the Customer Service Rank is strictly private. However, as soon as you decide to download an award, the Customer Service Rank will be visible to the public.
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 13. What if I only have one major customer, can I still get a Ranking? Of course, with even one customer voting you will receive your Customer Service Rank each month!
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 14. How is the Customer Service Rank calculated? The monthly Customer Service Rank is calculated by converting the accumulated scores of the customer votes into a percentage.
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 15. How often does the Customer Service Rank change? The Customer Service Rank for each category is updated once a month and you’ll be notified by email of the latest Rank. This will only change if customers place votes for your chosen category so it’s important to get your customers voting for you as often as possible.
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 16. Does the Customer Service Rank calculation take into account previous months? There are two Customer Service Rank (CSR) figures for each category. The Monthly Customer Service Rank and the Overall CSR. The Monthly CSR is for those votes placed in that particular month and determines any award you may receive. The Overall CSR is an accumulated total throughout the year of the 12 Monthly CSR, so you can see how you have performed overall for a year and if the Customer Service you deliver has improved or not.
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 17. Is my Customer Service Rank private? The Customer Service Rank is unique and private to you. However, if your Rank wins an award and you want to download that award to your website, then the Rank will be made visible on your public nomination page for verification and certification.
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 18. What is the top Customer Service Rank? The highest Customer Service Rank available to our customers, would be a result of 100% positive feedback, resulting in the opportunity for you to become a Gold Customer Service Award winner.
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 19. What if I get a poor Customer Service Rank? If you feel your Ranking is resulting poorly, then you have two options, 1. Make a conscious effort of the services you are providing online, and hope that the next months Rank shows an improvement. 2. We are partners with one of the leading customer service strategists, have the relevant training and courses to help you achieve your best Customer Service Ranking.
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 20. If I get an option to approve or reject voters, does this mean I can manipulate my Customer Service Rank? You are not able to manipulate your votes in order to improve the outcome of a Rank. If your customers votes are rejected by yourselves, they will be notified and also have the option to respond to you via email. All aspects of your voting management will be taken into consideration once determining your Rank result.
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 21. How will I know which voting category the Customer Service Rank relates to? There will be a Customer Service Rank available for each category provided, it will also instruct you of all these options on the website.
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 22. The Customer Service Rank is FREE, what’s the catch? There is no catch, the Customer Service Rank gives you the chance to see how your company is rated, solely on the customer service you are providing and the skills you are conducting online. You then have the option whether you wish to become an e2awards nominee and win awards for you website/web page.
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 23. Will the ‘voter’ be notified of the Customer Rank? No, the Customer Service Rank is unique and private to you. It is available to you only!
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 24. What information will the ‘voter’ receive? The voters themselves will receive confirmation of their vote conducted on the e2awards website.
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 25. Can I see the Customer Service Rank right away? No, you are not able to see a Customer Service Rank (CSR) result until your customers begin voting for you and they are not available until we email them to you each month. In the Nominee Dashboard you can view this monthly activity which will only tell you how many votes were placed with a percentage bar to give you some indication of how well you are doing. When we send you the CSR, you’ll be able to view the CSR results and voting statistics.
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 26. Why can’t I see this month’s Customer Service Rank or scores? We have purposely withdrawn the Customer Service Rank for the present month to avoid any influence on the final result. We will email you the CSR and you’ll then be able to see the detail in the Nominee Dashboard.
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 27. Who can vote for my website? As these are Customer Service Awards, your customers are the ones you should be asking to vote for you. If you login to your Nominee Dashboard you can select the Download Voting Logos and Links which you can add to your website or emails.
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 28. Can my voters be from selective customers? You can allow any of your customers to vote for your chosen category. However, you can choose to approve voters in the event of any malicious votes placed against you. The voter will have to register and you will be informed by email that the individual voter has voted for you. If this is a genuine vote you just need to approve it for the vote to count. However, if you are unaware of this person being a customer or it is in any way a malicious vote then you can reject it with a reason. The rejection will place the vote into dispute and the voter will be notified by email with the option to dispute the rejected vote and give a reason why. The e2awards admin team will review the reasons of both the nominee and voter and will determine if the vote counts or not.
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 29. How many votes can my voters place? Each individual voter can answer one questionnaire per category per month. As the awards are monthly, you can vote each month but you will not be able to vote for the same category in the same month.
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 30. I want to take part in a company’s customer service feedback questionnaire, how do I take part? You simply select the ‘voter login’ link on the e2awards.com home page and Login or Register. There you will see your Voter Dashboard, select the ‘Vote for My Website’ button and then select the ‘Search for New Website’ and follow the instructions online so that you can answer a small questionnaire on your chosen category or categories.
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 31. I want to vote for a business website and I can’t find them listed? When you search for a Nominee on our website and you do not find who you are looking for, simply select the (Not Found? Invite Nominee here!) button which will be displayed if the search returns 0 results or results that do not match exactly who you’re looking for. All you need to do is enter your and their email address and they will be sent an email from you requesting they register with us so you can vote for them.
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 32. How do I encourage my customers to vote? The same way you encourage your customers to write testimonials for you, or when they offer to write a testimonial. Ask them to vote for you instead or as well! These are the primary customers to target for achieving you customer service award.
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 33. Is there any incentive for the voter to encourage them to complete the questionnaire? That is entirely up to you! You will receive a free of charge ‘vote for us banner’ to be uploaded onto your website and that will be the lead for your customers to go and complete the questionnaire.
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 34. Can I vote for my own website? You are not able to vote for your own website, it can only be your very own customers, in order to give you an accurate and honest result.
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 35. Will I know who voted for my website? Yes, you will receive an email as soon as a vote has been placed against any one of your voting categories together with the name of that person.
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 36. Is the ‘vote for us banner’ to be added to my website easy to upload? As you go through the sign up process you will directed the Nominee Dashboard where you simply click download next to the banner. This will be presented as HTML code that will need inserting into your website. Please ask the webmaster to add this code to your website as it really helps towards your Customer Service Rank. Plus, you can use the link to insert into emails as both these links have unique codes that directs your customers to your public nomination page where they can vote for your categories.
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 37. If I ‘reject’ a voter, does the voter get notified? If you reject the voter, they will be sent an email notifications informing them that their vote has been rejected, and they have the option to dispute the rejected vote.
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 38. Can the same person ‘vote’ for my website, multiple times? Yes, they can vote each month for the multiple categories but a voter is not allowed to vote for the same category in the same voting period (month).
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 39. If I choose ‘not to approve all votes’ initially, can I subsequently change this? Yes, you can login to your Nominee Dashboard and select the Domains button, then select the change button under Ranking Preferences where you can change auto-approve to Yes.
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 40. I know a business website that gives great customer service, can I vote for them? YES it’s easy! Just click on the Find and Vote or Voter Login buttons on our home page and search for the business you wish to vote for.
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 41. What are voting categories? You can simply nominate your business as a whole, by adding ‘business and domain name’ as a voting category or you can add a department, a team or even an individual within the organisation. These are the voting categories.
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 42. Are the same set of questions used for each customer? Yes, the online questions are relevant for every single customer in every category.
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 43. How many voting categories can I nominate when registering for my FREE Customer Service Rank? You can add as many voting categories as you like, so you could even nominate different departments within your business or even individuals! It’s unlimited, let people within your business get the recognition they deserve!
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 44. What are the lists of voting categories? The list of categories consist of the website as a whole (Business and Domain Name), Departments, Teams or Individuals. When you select a Department, Team or Individual you will be asked for a name, so you can add the exact departments, teams that you use as well as naming the individual in your business.
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 45. Why would I want to make some individual categories, inactive? There may be a reason to want to temporarily stop the voting against a category, so you have the option to make it inactive. The category will still exist but no longer visible to the voter. You can make it active at anytime and it will start off from where you left off.
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 46. What questions will be asked? The voters are asked very generic Customer Service related questions that are easy to understand and answer.
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 47. Are the questions asked in a random order? No, the questions are all asked in the same order as one another.
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 48. Are the questions simple and easy to understand? Yes, the questions are very straight forward and easy to understand.
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 49. How long does it take the voter to complete the questionnaire? Just a few minutes! We’ve chosen important questions that are vital to the success of your business, though kept it easy and simple to encourage your customers to vote!
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 50. How do I get an award? You achieve an award by meeting the Customer Service Rank targets we have set against the Bronze, Silver and Gold awards.
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 51. What chance have I got of winning an award? There is a very likely chance of winning an award if you are providing your customers with great service, also you are continuously ranked on a monthly basis, and you can also monitor the areas that need improvement.
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 52. What score do I need to obtain in order to get an award? If you are able to maintain a high level of customer service feedback in correspondence to other companies within your sector, then you will be in with a great chance of winning one of our Bronze, Silver or Gold Awards.
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 53. How many awards can I win in a month? If you have and maintain a great Rank for each voting category, you can receive an award for 'each' of them every month. The awards have the month and year on them, so it’s important to continue to deliver the highest level of Customer Service possible.
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 54. Are the e2awards recognised awards? The e2awards are industry recognised by one of the Worlds leading International Customer Services companies and is a fully certified digital award verified on your very own public page here on e2awards.com. Our awards have the ability to increase your sales, credibility and trust to your brand name.
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 55. How many awards are given each month? Is it just one bronze, silver and gold award? Yes, the opportunity to win a Bronze, Silver and Gold award is available to a nominated category every single month if you sign up!
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 56. Are the monthly award winners listed on any other customer service website or publication? No, you are not compared to others and it’s not a review website. The awards are private to you and only verified on your public nomination page here on e2awards.
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 57. How often are the award ceremonies? Technically there’s no official award ceremony to attend as everything is done online and digitally. The unofficial ceremony is known as the Monthly Customer Service Rank that will determine the award you’ve won for the nominated categories you have. This is a very simple and affordable solution to your website credibility.
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 58. Does the award show the Customer Service Rank? The awards themselves which appear on the homepage, will not have the Customer Service Rank percentage included, they will just present themselves as a Bronze, Silver or Gold award with the month and year achieved.
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 59. At what point in the month are the awards given? The Rank is totalled, determined and sent to you in an email each month on the same day as your registration, when you have opened up your account with e2awards. The email with the Rank will inform you of the award that you may have achieved.
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 60. Do I get a physical award I can display in our office to show our customers and staff? No, you will receive a digital award which is easy for you to download to any business web page that you wish to display it.
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 61. How will I know which category I have won the award for? You will receive a Customer Service Rank for each of the voting category that you nominated and you will be notified of any award won.
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 62. Will I be advised of other websites that win the monthly awards? No, e2awards are private to you and any sharing of that information is down to your discretion. We just reserve the right in adding any downloaded awards to the public nomination page as certification of the award on your site.
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 63. Is there a date on the award so customers know when the award was received? The month and year of when the award was given, will be displayed on the awards themselves, in order to show the month that your company received a customer service award.
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 64. Can I use the digital award on company stationery, letterheads etc? The awards can only be used to be displayed on your website and web page. However, there’s nothing stopping you promoting yourselves as an award winner and directing customers to your web page where the award resides.
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 65. Is the digital award easy to upload to my website? Yes, but you will need a webmaster to add the code into your website. The piece of code can be obtained from the Nominee Dashboard.
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 66. What is to prevent my competitors uploading a digital award that they have not actually been awarded? Your competitors will not have access to the download option of the digital awards, only e2awards nominee customers who have officially won due to the result of their Customer Service Rank, will have access to this page. However, if the code is copied it will direct them to your public nomination page where your business details reside.
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 67. If I win an award, can I upload this onto my other business websites? Yes, you can download this award onto your main company website, any web page that is a part of the company nominated, and they can also be uploaded to any social business page on either facebook or twitter.
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 68. How does the affiliate scheme work? The affiliate scheme allows you to recommend another business to register at e2awards. For those who place an order with us, you will receive a commission on that sale of up to 40%.
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 69. Who can be an affiliate? Anyone, you can be a business, an existing nominee, a voter, as long as you can recommend e2awards to a website and if they sign up you receive a commission.
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 70. When do I get paid? We will settle your commission at the end of the month based on the orders placed in the previous month. We offer a 30 day money back guarantee so this period has to pass first to avoid any refunds or charge backs on us and the commission.
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 71. How will I know when one of my customers sign up? All the affiliates get a unique ID, you can give this ID to all the recommendations and the ID is recorded against that order. In addition, you will also be notified by email that an order is placed against your affiliate ID.
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 72. How much commission will I get? The commission is based on the number of orders each month with a maximum of 40% of the total order before tax (tax will not be included in the commission).
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 73. How much does it cost to join? To join the affiliate scheme is FREE, join today and start earning money by recommending e2awards.
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 74. Can I cancel at anytime? Yes, there is no contract, you can cancel at anytime and we’ll settle the account as normal. Although we hope you will help us to help you earn great commission and be part of our ongoing sales team.
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 75. What does recurring mean and how will it benefit me? We offer recurring (annual renewal commission), therefore if any of your recommended customers renew after a year, you will receive the commission again and so on! Therefore, it’s in your best interest to assist in the renewal process.
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 76. Will I be able to see my orders? You will receive an email of the order that you can keep for your records.
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 77. How will you pay me? We have two payment options depending on the location. UK affiliate members can be paid via Cheque or PayPal. All non-UK members will be paid by PayPal.
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