e2awards - About Us

We are a UK based business having many years specialising in online Customer Service, with an exceptional understanding of the needs and aspirations of what the surfing consumer expects. We have worked internationally with Business Partners and appreciate service is the same regardless of geography, all the shopping malls are no longer down the road, they're across the globe.

We're not a review website and you're not compared, your Monthly Customer Service Rank can remain Private to you and you alone!

Changing the Philosophy:

e2awards is Excellence in Ecommerce for Customer Services and Awards. We have brought the yearly corporate award ceremonies and dinners to the masses, making awards monthly, attainable, affordable and targeted at businesses, departments, teams and individuals in small to medium enterprises. It has been designed to reward those businesses who believe Customer Service is vital to their online business success and who consistently deliver. e2awards helps Any Business Owner, online business, personal web page or small organisation the chance to compete with the larger companies in their sector, by distinguishing themselves as a serious competitor and displaying their high-level of Customer Service through a certified digital Customer Service Award that can work alongside Testimonials.

Customer Service Rank - Helping Customers Choose:

This initiative is a Web Customer Service Ranking and Awards website (specific to the online industry) and voted for by the customer clients (who provide testimonials). The Customer Service Rank and Awards is targeted at those companies that believe Customer Service is important, have testimonials on their website and believe an award for customer service would differentiate them from in the same market space. These are not to be mistaken as reviews and will not be subject to negative votes as voters are on an invitation only basis by the nominee (like testimonials).

The Challenge Facing Web Based Businesses:

The Internet has opened up a vast global marketplace where consumers expect and demand more for less, due to the competitive nature of the Internet. They have the power to go elsewhere if they do not get what they want, this has put consumers in a very strong position. Excellent customer service is one factor that has nothing to do with the look of the website, the price of the product or the service you are selling. It is the relationship factor that takes the price out of the equation. If the consumer feels that a prompt and personal service is being offered to them then they are more likely to go with that company over the lowest price.

Customer Service is the Critical Factor:

All online businesses need to ensure that their core strategy includes the constant striving to deliver the best customer service available. When customers have a diversity of choice and prices, what separates one site from another and ultimately converts a prospect into a customer. There is a very small minority of rogue and illegal sites out there to spoil it for the rest of us, this is why a greater proportion of visitors are looking at testimonials or accolades to gather as much information about us before they proceed. Clearly, those websites who have a certified and verified Customer Service Award displayed on their website will almost guarantee to put the visitor at ease, allowing the browsing of product, service and price being a key decision maker in converting a sale.

Testimonials and Awards - Blend of the Old with the New:

It’s a fact that nearly 60% of online businesses put testimonials on their websites to build credibility and promote themselves in the marketplace. In addition to this, nearly 90% of online businesses who have testimonials on their websites believe they are important to gaining new business.

The most compelling survey fact was testimonial on a website had influenced nearly 60% of visitors to proceed with that company. Therefore, what your customers say about you as a company does have some merit and having testimonials on a website is an advantage.

Award Winners - Amongst the Online Elite:

So, what’s the value of being an award winner? Interestingly, our survey established that 100% of those surveyed thought that being an award winner would or might differentiate them from the competition. Also, 72.22% believe that being an award winner would win them more business. Most web based businesses that are award winners in one way or another add the award on the website and advertise it extensively in the company promotions and collateral. We have one of the leading global Customer Service companies endorsing our unique Customer Service Rank and Awards. Customer 1st International also known as Customer Service Global have recognised the vital component of what we are trying achieve through our global strategy to ensure e2awards is the vision for the future of online awards. You can also ultimately increase your media credibility, as they often use Award winning websites to write their articles on and steer their target demographic towards these types of sites.

Industry Recognised Ranking - A Vision for the Future:

More and more business owners and online businesses are building Award programmes into their marketing strategies because they know the great benefits. Most internet searchers or consumers in general perceive website Awards as being an indication that your services are one to be trusted. Getting your customer service rank is easy, simply apply for your free CS Rank, create your Login details, Nominate your website/business and away you go, it is a no-cost way of seeing what your customers are saying about you. If you are in with a great chance of winning one of our Top Awards, then you simply register here for a yearly subscription with e2awards and you will receive Customer Ranks and Awards every single month.

After Becoming an Award Winner:

This is now all about getting those existing customers to come back and strengthen those relationships and allow yourself to develop even further with your yearly subscription to continue winning Awards for your company every month! Also let your employee’s get recognition for their work by working for an Award winning organisation. This gives them the incentive to keep up the hard work to retain the title of an Award winner in Customer Service.

You now have the competitive edge in your field of work – enjoy it!